EXCHANGE RETURN POLICY
We do not offer refunds for change-of-mind purchases. However, exchanges can be arranged within 7 days of receiving the item, provided that:
✔ The customer covers all shipping costs and any price differences between exchanged items.
✔ The item is in its original, unopened condition, including all plastic seals, wrappers, labels, and stickers.
✔ Once a perfume has been opened or sprayed, returns and exchanges are strictly prohibited.
FAULTY INCORRECT ITEMS
Under UAE Consumer Law, you may be entitled to a return or exchange if:
✔ You receive a faulty item (subject to manufacturer inspection).
✔ You receive an incorrect item — please do not break the plastic seal or spray the perfume if you believe you received the wrong product. Contact us immediately, and we will rectify any mistakes.
✔ If an item is found to be faulty, it may need to be assessed by the manufacturer or service agent before determining eligibility for a refund or exchange. This process will be completed within a reasonable timeframe.
DAMAGED DURING DELIVERY
If an item arrives damaged, please:
✔ Keep all packaging materials and take clear photos of the damaged product and packaging.
✔ Contact our team immediately for assistance.
✔ In some cases, you may be required to bring the damaged parcel to a post office for further inspection.
